Silux Voice ("Silux Voice", "we", "our", "us") provides multilingual voice software as a fully managed cloud service. This Privacy Policy explains what data we collect when you use our website, dashboard, or API, how we use it, and the choices you have.
2. Data we collect
Account data: name, email, company, hashed password, OAuth identifiers (Google / Facebook only when you sign in with them).
Account configuration: voice settings, language preferences, knowledge-base documents you upload.
Voice traffic: audio streams, transcripts, and metadata for the duration of each call. Retained per your retention setting (default 90 days; can be set to 0 to disable retention).
Usage telemetry: request counts, latency, and error rates — never the call content itself.
Billing data: handled by our payment processor. We store only the customer reference and the invoices.
3. How we use it
To run the service you signed up for, route calls, generate transcripts, bill you, send you account-critical email, and protect the platform against abuse. We do not sell personal data, we do not train shared models on your audio, and we do not share identifiable usage data with advertisers.
4. How we protect it
We use industry-standard encryption in transit (TLS 1.2+) and at rest (AES-256 for stored audio when retention is enabled).
5. Sub-processors
We engage third-party processors to deliver the platform. Each is bound by a written contract with confidentiality and security obligations no less protective than those we accept ourselves, and processes data only on our documented instructions. Their identities are confidential commercial information.
6. Your rights
Depending on where you live (GDPR, UK GDPR, CCPA/CPRA, etc.) you have the right to access, correct, export, or delete your personal data, and to object to certain types of processing. Email hello@siluxvoice.com and we'll respond within 30 days.
7. Retention
Account data is kept for the life of the account plus 90 days after closure for tax / compliance reasons. Call audio and transcripts follow your retention setting (0–365 days). Logs are kept for 30 days.
8. Children
Silux Voice is not intended for users under 16. We do not knowingly collect data from children.
9. Changes to this policy
We will post updates here and notify account owners by email of material changes. Continued use of the service after the effective date constitutes acceptance.