Terms of Service

By creating a Silux Voice account, you accept these Terms on behalf of yourself or your organisation.

Silux Voice provides Receptionist and voice platform services per the published feature list at /features and pricing at /pricing.

You agree to the rules at /legal/acceptable-use. We may suspend any account that uses the service for fraud, illegal activity, or telecom abuse (TCPA violations, unsolicited robocalls, voice phishing).

Subscriptions are billed monthly or annually, in advance, in the customer's billing currency (GBP, EUR or USD). Minutes used beyond a plan's included minutes are charged as overage at the published per-minute rate and billed monthly in arrears. Invoices are auto-generated and emailed; statements available in your account portal.

Cancel any time from /portal/billing. Subscription stays active until period end; no refunds for partial months. The 7-day free trial requires no cancellation — it simply ends, and is limited to one per household.

Enterprise tier carries a 99.9% monthly uptime SLA — see /legal/sla.

You retain ownership of your data, recordings, transcripts, and Silux Voice personas. We retain ownership of the platform.

Our aggregate liability is capped at fees paid in the 12 months preceding the claim, except for breaches of confidentiality, gross negligence, or wilful misconduct. We disclaim consequential, indirect, and punitive damages.

England and Wales for siluxvoice.co.uk; Delaware for siluxvoice.com. Disputes resolved by binding arbitration, individual basis, no class action.