Bookings & reminders · New
It doesn’t just take the booking. It looks after it until they walk in.
Your receptionist checks your real diary while the caller is on the line, books them in, and texts or WhatsApps a confirmation with their own link to confirm, move or cancel. Then it reminds them, offers the slot to someone waiting for one if they cancel, and tells you what your day looks like every morning.
No card needed for the trial.
What the caller hears
A sample booking call
✓ reads your real calendar while it talks
✓ re-checks the slot at the moment it books
It only says “I’ll text you” when a text really will be sent. The calendar write and the text happen straight after, so the caller isn’t kept waiting.
From the call to the visit
Every booking goes through the same steps, whether it was made on a call, in your dashboard, in the phone app or by the customer’s own link — so none of them can skip the confirmation or the calendar.
01
On the call
It checks your real diary before offering a time
It reads its own diary and your connected Google or Outlook calendar live, so your dentist appointment or school run blocks the slot. While it looks it says what a person would — “mm, let me just check the diary” — and it checks again at the moment it books, so two callers can’t take the same time.
02
Straight after
A confirmation with the customer’s own link
The booking goes into your calendar and the customer gets a text (and an email, if they gave one) with a private link. From it they can confirm, move to another free time, cancel, or add it to their own calendar — no phone call needed.
03
Before the visit
Reminders you choose
Up to three reminders — a day before and two hours before by default. By text or WhatsApp, plus email where there is an address. You set a cut-off for changes, such as “no online changes within 24 hours”.
04
If they cancel
The Open slot notifier fills the gap
The calendar event is removed and reminders stop. The Open slot notifier texts the freed slot to the first matching person waiting for one and holds it for them — two hours by default — then offers it to the next person if they don’t claim it.
05
If they don’t turn up
One friendly no-show text
Mark a no-show and the customer gets one “sorry we missed you — give us a ring to rebook” text. Just one. Nobody gets nagged.
06
After the visit
A review request, if you want one
Optionally, a single text with your Google or Trustpilot review link, sent a set time after the appointment. Off unless you switch it on.
07
Every morning
Your day, at your own hour
A morning summary by email, app notification or WhatsApp — 7am by default, in your own time zone — listing the day’s bookings, with anything unconfirmed flagged.
UK time, unless you say otherwise
Your opening hours, the times it speaks, reminders and your morning summary all use your business’s time zone — UK time by default, with the switch between GMT and British Summer Time handled for you. Running a business somewhere else? Change it in setup or on the Bookings & Reminders page.
No calendar? No problem
It has its own diary built in, with your hours and appointment lengths. Connect Google or Outlook under Apps & Connections when you’re ready (or ask us to connect it for you) and your own appointments will block times too — and every booking appears on your phone.
You set the rules
All on one page in your dashboard. Sensible defaults, so it works the moment you switch it on.
Confirmation text
On by default. Includes the confirm / change / cancel link unless you turn the link off.
Reminders
Up to three, each set in hours before the appointment. Defaults: 24 hours and 2 hours.
Change cut-off
How close to the appointment customers can still move or cancel online. Inside it, the page asks them to ring you.
Open slot notifier
On by default. Choose how long each offer is held before it passes to the next person.
Switch on to send confirmations and reminders by WhatsApp as well as text, and to get your morning summary, upcoming appointments and urgent alerts on your own WhatsApp. Switch it on or off in your dashboard.
No-show text
On by default. Sent once, only when you mark a no-show.
Review request
Off by default. Add your review link and how long after the visit to send it.
Morning summary
On by default, at 7am in your time zone. Pick another hour or turn it off.
Time zone
UK time (Europe/London) unless you change it — summer and winter time handled for you.
Works with the diary you already use
Google Calendar
Two-way: reads your busy times live during calls and writes every booking back.
Outlook / Microsoft 365
Two-way: reads your busy times live during calls and writes every booking back.
Calendly
Offers your real Calendly times on the call and books them (paid Calendly plans), or texts the caller the link to the exact time.
Acuity Scheduling
Offers your real Acuity times on the call and books them straight in.
Cal.com
Offers your real Cal.com times on the call and books them straight in.
SimplyBook.me
Offers your real SimplyBook.me times on the call and books them straight in.
Setmore
Offers your real Setmore times on the call and books them straight in.
Microsoft Bookings
Offers your real Microsoft Bookings times on the call and books them straight in.
Dentally
Offers your real Dentally diary times and books patients in.
Cliniko
Offers your real Cliniko times and books patients in.
Freshabooking link only
Fresha has no public API — the receptionist texts callers your Fresha booking link.
Timelybooking link only
Timely has no public API — the receptionist texts callers your Timely booking link.
Questions people ask
Does the AI receptionist really check my calendar during the call?
Yes. With Google Calendar or Outlook / Microsoft 365 connected, it reads your busy times live before it offers a slot, and checks again at the moment of booking. Every booking it makes is written back to your calendar straight away. You can also connect booking systems such as Acuity, Cal.com, SimplyBook.me, Setmore, Microsoft Bookings, Calendly, Dentally or Cliniko.
How does the customer change or cancel?
Their confirmation text (and email, if they gave one) carries a private link to that one booking. They can confirm they’re coming, pick a new time from your real free slots, cancel, or add an email for reminders. You decide how close to the appointment they can still do that online.
How many reminders are sent, and when?
Up to three, at times you choose. The default is one a day before and one two hours before. Reminders go by text or WhatsApp, and by email too when there is an address.
Can reminders go by WhatsApp?
Yes. Switch WhatsApp on in your dashboard and confirmations and reminders go by WhatsApp as well as text, with the same change-or-cancel link. You can also schedule reminders for yourself and your team, and customers can message you on WhatsApp and the same AI answers, books and reschedules.
What happens to a slot when someone cancels?
The Open slot notifier texts it to the first matching person waiting for a slot and holds it for them for a set time (two hours by default). If they don’t claim it, it moves on to the next person.
Will it get the time wrong when the clocks change?
It works in your business’s own time zone, which is UK time unless you change it. Opening hours, the times it speaks, reminders and your morning summary all follow British Summer Time and GMT automatically.
What if my booking system can’t take bookings from outside?
Some can’t — Fresha and Timely have no public API, and Calendly only accepts outside bookings on paid plans. In those cases the receptionist texts the caller your own booking link instead, so they can book in two taps.
Do I need a calendar connected to use it?
No. It has its own diary built in, with your opening hours and appointment lengths. Connecting Google or Outlook just means your own appointments block times too, and bookings appear on your phone.
Which plans include it?
Booking on the call, calendar sync, reschedule and cancel, and reminders are included from the Starter plan. The pricing page lists exactly what comes with each plan. Texts are sent through our UK SMS service.
Fewer gaps in your diary, less time on the phone
Start the free trial, connect your calendar, and make a test booking yourself — you’ll get the same confirmation text your customers will.
Related
Google Calendar
Two-way: busy times read live on the call, bookings written back.
Outlook / Microsoft 365
The same live check and write-back for Microsoft calendars.
Reminders, your own day and AI chat on WhatsApp.
Phone orders
Takeaway, shop and repeat-prescription orders taken on the call.
Caller memory
Regulars greeted by name and never asked for their details twice.
For dental practices
Dentally diary bookings, reminders and no-show texts.
Guided setup
A step-by-step planner, including your time zone, then a test chat.