HIPAA Business Associate Agreement
Effective 2026-05-01
A Business Associate Agreement is available on request for any plan — contact info@siluxvoice.com.
Silux Control UK Ltd trading as Silux Voice
Registered in England and Wales, company no. 11901981 · VAT no. GB 321 2589 23
Prospect House, Staveley, Chesterfield, S43 3QE · info@siluxvoice.com
Registered in England and Wales, company no. 11901981 · VAT no. GB 321 2589 23
Prospect House, Staveley, Chesterfield, S43 3QE · info@siluxvoice.com
Availability
A Business Associate Agreement is available on request for any plan — contact info@siluxvoice.com.
Scope
Silux Voice acts as Business Associate to the Customer (Covered Entity). PHI may be processed within Silux Voice's recordings, transcripts, and Receptionist call logs.
Permitted uses + disclosures
PHI processed solely for service delivery + de-identified aggregate metrics. No marketing use. No sale of PHI.
Safeguards
TLS in transit; AES-256 at rest; KMS-encrypted recordings for HIPAA-enrolled customers; audit logs retained 6 years.
Breach
We will notify Covered Entity within 24 hours of confirming a breach involving PHI.
Termination
Upon termination, all PHI returned or destroyed within 30 days, with destruction certificate provided.
Other documents: Privacy Policy · Terms of Service · Cookie Policy · Data Processing Agreement · Service Level Agreement · Acceptable Use Policy · Sub-processors · Accessibility Statement · Security Overview