Sales
Quotes, prices, availability and booking work in.
Never quotes a price that is not in your approved pricing.
Executive Assistant
One number. A whole front office behind it.
Your caller presses 2 for accounts — and gets an AI that knows accounts, and only accounts. It works the problem properly, and when it can’t finish, it finds a person. If nobody’s there, it comes back on the line and says so, rather than leaving them holding.
No card needed. 30 minutes of calls. Departments set up in about fifteen minutes.
One key
What the caller presses
That department’s own AI
What answers them
It comes back and takes their details
If nobody picks up
What actually happens on a call
Seven steps. Two of them are things no other AI receptionist does.
It answers, straight away
Day or night, weekends, bank holidays. Never busy, no hold music, no "your call is important to us".
The caller chooses a department
"For sales press 1, accounts press 2, technical support press 3." Or they just say what they need — the menu is an option, not an obstacle.
That department's own AI takes over
Accounts reads accounts information. Sales reads sales information. Each department has its own knowledge, its own rules, its own voice and its own greeting — which is exactly why the answers stay accurate.
Narrow knowledge is what stops an AI making things up.
It works the problem
It asks what it needs to know and gets as far as it genuinely can. Most calls end here, sorted, with nobody in your business interrupted.
If it can't finish, it finds a person
It rings that department's extensions in order — the desk, then the mobile, then the office — and hands over everything the caller has already said.
If nobody answers, it comes back
This is the part nobody else does. Rather than dumping the caller into voicemail, it returns to the line, tells them honestly that nobody is picking up, and takes their details for a call back.
Everyone else sends the caller to voicemail here. We don’t.
You get told, the right way
Urgent reaches you by text and WhatsApp within seconds. Routine lands in your inbox with the full story. A business texted about everything stops reading the texts.
Three things we promise your callers
Nobody is left at a dead end.
Every path out of every step ends with the caller knowing what happens next and who is doing it.
Nobody repeats themselves.
Whoever picks up already has their name, their reason for calling, what has been said, and anything the AI promised.
Nobody is told about a ticket.
They are told a person will call them back — because that is what they actually want to hear.
Set up in one click, then make it yours
We create four departments to start with. Rename them, add your own, and give each one its own keypad number, extensions, voice, greeting, opening hours and rules.
Accounts & Billing
Invoices, payments, statements and account queries.
Verifies the caller first. Never agrees a refund or a discount.
Technical Support
Faults, troubleshooting and existing jobs.
Follows your published steps. Safety issues go straight to a person.
Customer Service
Everything else, including complaints.
Listens to a complaint fully. Never argues, never promises compensation.
Questions people ask
How is this different from a normal phone menu?
A phone menu puts you in a queue for a human. This puts you through to an AI that has been given only that department’s knowledge and rules, so it can actually answer accounts questions rather than take a message about them. Most callers never reach a person at all, because they don’t need to.
Why give each department its own knowledge base?
Accuracy. A billing question that can reach your sales content comes back subtly wrong, and a caller cannot tell a confused answer from a correct one. Narrowing what each department can read is the single most effective way to stop an AI drifting or inventing.
What happens if nobody in the department picks up?
The AI tries each number you have listed for that department, in order. If none of them answer it comes back to the caller, says plainly that nobody is available, and takes their name, number and what they need. A ticket is raised for you and — if it sounded urgent — you get a text and a WhatsApp message immediately.
Does the caller know a ticket was created?
No, and deliberately so. They are told a person will call them back, which is what a good colleague would say. The bookkeeping happens behind them.
Can I add my own departments?
Yes. Sales, Accounts & Billing, Technical Support and Customer Service are set up for you in one click, and you can rename them, add your own, and give each one its own keypad number, extensions, voice, opening hours and rules.
Does it still book appointments and update my CRM?
Yes. Each department can book into its own diary — connected properly to Google Calendar or Microsoft 365, so it checks your real availability during the call and writes the appointment back before the caller hangs up — and push the enquiry into your CRM.
How do I know it is answering correctly?
You write down the things your callers actually say and what should happen, and we run them every time you change anything. If a change makes it worse, we tell you before your customers find out.
Hear it answer your own phone
Fourteen days, thirty minutes of calls, no card. Set your departments up and ring it yourself.