First-time setup
Live in minutes, with help at every step.
A guided planner asks you one question at a time, with help at every step. Check what it learned, try it in a test chat, forward your phone. That is the whole thing. If you would rather have company while you do it, book a free session at the bottom — thirty minutes, no charge, no sales pitch.
Before you start, you need one thing
Your website address, if you have one. That is it.
You do not need a new phone number, a new provider, or to give up your existing line.
The five steps
Answer the guided planner
a few minutes
Set Me Up asks one question at a time, with a “Why am I asking?” note on every step. Progress is saved as you go — close the tab and you pick up where you left off.
- ·Your business name and website — the auto-trainer starts reading your site in the background (“I don’t have one” is fine)
- ·Your receptionist’s name — Sarah, Emma, Olivia, James, Jack, or your own
- ·How chatty: warm & chatty, friendly but brief, or straight to business
- ·What it says when it doesn’t know: carry on honestly, offer a callback, take a message, or transfer
- ·Whether callers order or book with you, and collection or delivery
- ·Where orders and messages go — your email and mobile
- ·Your time zone — UK time by default, so bookings, reminders and your morning summary are in local time
Check what it learned
2–3 minutes
The auto-trainer sorts your website into focused knowledge categories and drafts your facts, FAQs and menu items. Nothing is live until you approve it.
- ·Tap to drop a category, untick any fact that is wrong
- ·Menu items and prices are drafts until you approve them — it only ever quotes prices you have approved or typed
- ·Connect your systems if you like: Google or Outlook calendar, a booking system, or Square, Clover or Flipdish
Try it in the test chat
2 minutes
Type what a caller might say — small talk too — and see exactly what it would answer, using the same brief and safety checks as a real call.
- ·"How much to come out?"
- ·"Have you got anything on Friday?"
- ·"Do you cover Preston?"
- ·Then change the greeting and style until it sounds like you
Point your calls at it
about 2 minutes
Call forwarding is the usual choice: forward everything, or only when you are busy, unanswered or closed. You keep your number, your provider and your line.
- ·Or take a new Silux Voice number and leave your line untouched
- ·Or add it as an overflow extension on your phone system
Go live and ring yourself
1 minute
Flip the switch and call your own number. The readiness checklist tells you honestly what is still missing and what it will not be able to answer yet.
The five-minute checklist
What happens afterwards, without you doing anything
It remembers your customers
From the second call onward a regular is greeted by name and never asked for their address again. On by default, off in one click.
It will not invent a price
Every price, time, day and duration it says is checked against what you gave it before it is spoken.
It cannot promise what you never offered
Guarantees, insurance cover and "we’re the cheapest" are blocked unless you have published them.
Nothing agreed gets dropped
If it says someone is booked in and no booking exists, the call is flagged and you are told while there is still time.
Its gaps become a list
Anything it had to defer on lands in your review queue, so you answer it once and it is grounded from then on.
More on the memory side in how caller memory works.
Free training session
Stuck on any of it, or just want someone to check your setup before real customers ring? Pick a time that suits you.
Questions people ask
How long does setup actually take?
The planner itself takes a few minutes. The auto-trainer reads your website in the background while you answer it — a few minutes for a small site — and then you review what it found. Call forwarding takes about two minutes on your phone.
What time zone does it use?
UK time by default, with the change between GMT and British Summer Time handled for you. The planner asks, and you can change it later on the Bookings & Reminders or Greeting & Hours page. Your opening hours, bookings, reminders and morning summary all follow it.
Do I need a new phone number?
No. The usual setup forwards your existing number to the AI, so you keep your number, your provider and your line. You can also take a new number, or add it as an extension on a phone system.
What if my website does not have my prices on it?
Then the receptionist will not quote a price — it says the team will confirm. You can add prices under Menu & Services in about a minute, and it will quote them exactly from then on.
Is the training really free?
Yes. Thirty minutes, no charge, and no sales pitch. We go through your setup with you and stay on the line while you make a test call.
Can I change things after going live?
Any time, and changes take effect on the next call. Nothing needs a support ticket.
Next
Caller memory
Why your regulars stop repeating themselves from the second call.
How it works
Four ways to point your calls at the AI without losing your number.
Pricing
7-day free trial with no card, then from Starter.
Bookings & reminders
What happens after the planner: confirmations, reminders and your morning summary.
Integrations
The calendars, booking systems and tills you can connect during setup.
Every feature
The full capability list, category by category.