Phone orders · New
Takes the order on a busy Friday night — even the bits that aren’t on the menu.
For takeaways, restaurants, shops and pharmacies. Your receptionist takes the order, matches it to your menu and prices, notes anything unusual as a special request, reads it all back, and puts it on your Orders page and your phone.
What the caller hears
A sample takeaway order
✓ unlisted item noted, never refused or promised
✓ read back with a total, because every menu item on it has a typed price
What it does on the call
01
Takes each item, quantity and extra
“With”, “extra”, “no onions” — and the names people really use, like “marg” or “coke”, which are also passed to speech recognition so they’re heard correctly.
02
Checks it against your menu
Every item is matched to your Menu & Services list with its price. Switch something to sold out and the very next caller hears “sorry, that’s sold out”.
03
Never refuses, never promises
Anything not on your list is taken as a special request for you to confirm. It doesn’t say no, and it doesn’t say yes on your behalf.
04
Collection or delivery, and a name
It asks which, takes the address for delivery, and the customer’s name.
05
Reads it back
The whole order, with the total when every item has a typed price. Corrections like “take off the coke” or “no, it’s Dave” are handled there and then.
06
Tells you straight away
The order is emailed and texted to you and appears on your Orders page with special requests highlighted.
Your Orders page
Every order lands here with special requests highlighted. Press Confirm or Decline, and optionally text the customer — the page suggests the wording, such as “your order is confirmed, total £15.99” or “sorry, we can’t do radish today”.
Each new order also raises an event you can send anywhere through webhooks, Zapier or Make — a kitchen printer, a spreadsheet, a group chat.
Your till
- Clover — imports your menu; confirming an order sends it to the till.
- Square — imports menu, extras, prices and sold-out items. Sending orders is optional and off by default, because Square only shows unpaid orders on the till once they’re paid.
- Flipdish — imports menu, prices and sold-out items. Flipdish’s public API can’t create orders, so they reach you by email, text and the Orders page.
No payment is taken on the call — your team confirms the total.
Pharmacies
Repeat prescriptions, taken carefully
It takes repeat-prescription requests the way a careful counter assistant would — and it knows where its job stops.
What it takes
The medicines, the patient’s name and their date of birth, then reads the request back.
Medicines it doesn’t know
Noted for the pharmacist to check — never guessed at, never refused.
No medical advice
Dosage and interaction questions are always passed to the pharmacist. A check before anything is spoken blocks that kind of answer outright.
No stock promises
It never confirms whether something is in stock. That is one for the pharmacist too.
Switching it on
- Call Handling → Take orders on the phone: switch on, choose food & takeaway, pharmacy or shop, and collection, delivery or both.
- Add what you sell under Menu & Services, import it from your till, or approve the auto-trainer’s drafts.
- Check where orders should be sent — your email and mobile. The guided setup asks you this.
Questions people ask
Can the AI receptionist take takeaway orders over the phone?
Yes. It takes each item, quantity and extra, matches them to your menu, asks collection or delivery, takes the name (and address for delivery), and reads the order back before saving it. The order is emailed and texted to you and appears on your Orders page.
What happens if someone asks for something that isn’t on the menu?
It is taken as a special request for you to confirm — for example, “radish isn’t on our usual menu, but I’ve added it as a special request”. It never refuses the item and never promises it.
Will it quote the wrong price?
It only ever quotes prices you have typed into Menu & Services (or imported from your till). It never takes a price from your website text. If any item on the order has no price, it doesn’t give a total — your team confirms it.
Does it take payment on the call?
No. No payment is taken on the phone. You confirm the order and the total on your Orders page, and can text the customer from there.
Can orders go straight to my till?
With Clover, confirming an order on the Orders page sends it to the till. Square can do the same, but Square only shows orders on the till once they are paid, so it is off by default. Flipdish’s public API can’t create orders, so with Flipdish we import your menu and orders come to you by email, text and the Orders page.
Can I import my menu instead of typing it?
Yes — from Square, Clover or Flipdish, including prices, extras and sold-out items. Or let the auto-trainer draft it from your website; drafts are never used on a call until you approve them.
Can a pharmacy use it for repeat prescriptions?
Yes. It takes the medicines, the patient’s name and date of birth. A medicine it doesn’t recognise is noted for the pharmacist. It never gives medical advice and never confirms stock — those questions are always passed to the pharmacist.
What if it mishears an address?
Speech recognition can mishear addresses, which is why the whole order is read back — the caller can correct anything before it is saved.
Stop losing orders to an engaged tone
Start the free trial, add a few menu items, and ring in an order yourself. You’ll see it arrive on your Orders page.
Related
Restaurants & hospitality
Table bookings at the busiest moment, allergies handled carefully.
Restaurants use case
How a restaurant runs its phone with an AI receptionist.
Shops & retail
Order and product questions answered without a queue.
Integrations
Square, Clover, Flipdish, calendars, booking systems and webhooks.
Bookings & reminders
For businesses that book appointments rather than take orders.
Every feature
The full list, including the auto-trainer and what happens when it doesn’t know.