Privacy Policy

Effective 2026-05-01

How Silux Voice (Silux Voice Ltd) collects, uses, stores, and shares your data — and how to exercise your GDPR / UK GDPR / CCPA rights.

Who we are

Silux Voice Ltd ("Silux Voice", "we", "us") operates the Receptionist + Silux Voice platform at www.siluxvoice.com and www.siluxvoice.co.uk. We act as a Data Processor for customers under GDPR Article 28 and as Data Controller for our own employees, sales prospects, and account holders.

What we collect

  • Account data: email, name, password hash, role, billing address, payment method tokens.
  • Usage telemetry: minutes used, calls placed, transcription minutes.
  • Recordings + transcripts: only if you have recording enabled. Stored encrypted at rest with optional KMS.
  • Operational logs: HTTP access logs (IP, path, status, latency) — retained 30 days, then deleted.
  • Marketing cookies: only if you accept them on the cookie banner. We never set marketing cookies before consent.

Lawful basis (GDPR Art. 6)

Contract performance for customer service delivery; legitimate interest for operational logs + abuse prevention; consent for marketing communications.

Sub-processors

See /legal/subprocessors for the live list of third-party processors we use.

Your rights

You may request access, rectification, erasure, restriction, portability, or objection at any time by emailing privacy@siluxvoice.com. We respond within 30 days. UK / EU residents may also complain to the ICO (UK) or your national DPA.

Retention

Account data retained for the lifetime of the account + 90 days for revival. Customer recordings retained per the customer's configured retention (default 90 days). Audit logs retained 6 years for HIPAA customers, 12 months otherwise.

Children

Silux Voice is a B2B service. We do not knowingly collect data from anyone under 16.

Changes

We will email account admins and post a banner on /legal/privacy at least 30 days before any material change.

Other documents: Terms of Service · Cookie Policy · Data Processing Agreement · HIPAA Business Associate Agreement · Service Level Agreement · Acceptable Use Policy · Sub-processors · Accessibility Statement · Security Overview