Privacy Policy

Effective 2026-05-01

How Silux Voice (Silux Control UK Ltd) collects, uses, stores, and shares your data — and how to exercise your GDPR / UK GDPR / CCPA rights.

Silux Control UK Ltd trading as Silux Voice
Registered in England and Wales, company no. 11901981 · VAT no. GB 321 2589 23
Prospect House, Staveley, Chesterfield, S43 3QE · info@siluxvoice.com

Who we are

Silux Control UK Ltd, trading as Silux Voice (company no. 11901981, Prospect House, Staveley, Chesterfield, S43 3QE) ("Silux Voice", "we", "us") operates the Receptionist + Silux Voice platform at www.siluxvoice.com and www.siluxvoice.co.uk. We act as a Data Processor for customers under GDPR Article 28 and as Data Controller for our own employees, sales prospects, and account holders.

What we collect

  • Account data: email, name, password hash, role, billing address, payment method tokens.
  • Usage telemetry: minutes used, calls placed, transcription minutes.
  • Recordings + transcripts: only if you have recording enabled. Stored encrypted at rest with optional KMS.
  • Operational logs: HTTP access logs (IP, path, status, latency) — retained 30 days, then deleted.
  • Site analytics: a first-party cookie (silux_vid) counts visits and returning visitors, with the pages viewed, browser type and IP address. The IP address is kept for 30 days (then only a one-way hash) and is used to recognise returning visitors and to filter out bots. Nothing is shared with advertising networks. Browsers sending Global Privacy Control or Do Not Track are not tracked.
  • Marketing cookies: only if you accept them on the cookie banner. We never set marketing cookies before consent.

Lawful basis (GDPR Art. 6)

Contract performance for customer service delivery; legitimate interest for operational logs + abuse prevention; consent for marketing communications.

Sub-processors

See /legal/subprocessors for the live list of third-party processors we use.

Your rights

You may request access, rectification, erasure, restriction, portability, or objection at any time by emailing info@siluxvoice.com. We respond within 30 days. UK / EU residents may also complain to the ICO (UK) or your national DPA.

Retention

Account data retained for the lifetime of the account + 90 days for revival. Customer recordings retained per the customer's configured retention (default 90 days). Audit logs retained 6 years for HIPAA customers, 12 months otherwise.

Children

Silux Voice is a B2B service. We do not knowingly collect data from anyone under 16.

Changes

We will email account admins and post a banner on /legal/privacy at least 30 days before any material change.

Other documents: Terms of Service · Cookie Policy · Data Processing Agreement · HIPAA Business Associate Agreement · Service Level Agreement · Acceptable Use Policy · Sub-processors · Accessibility Statement · Security Overview