KwaZulu-Natal · 031
AI receptionist for businesses in Durban
Every call to your Durban business answered, day or night, on the 031 number your customers already use. It books appointments into your real calendar, takes orders and messages, and tells you what happened — from US$24.99 a month, with a 7-day free trial and no card.
Local note: Durban is one of Africa’s busiest ports.
Durban at a glance
- Province
- KwaZulu-Natal
- Region
- KwaZulu-Natal
- Country
- South Africa
- Dialling code
- 031 (+27 from abroad)
- Time zone
- Africa/Johannesburg
- Billed in
- US dollars ($)
- Answers callers in
- Hindi and English
Keep your 031 number
Nothing to port. Set your existing 031 line to forward to your Silux Voice number — every call, or only when you’re busy or don’t pick up — and callers in Durban keep dialling the number on your van, sign or website. Prefer a fresh number? We allocate you a local South Africa number.
A local number, on Durban time
Keep your existing 031 number and forward it to your receptionist, or take a local South Africa number we allocate for you. It runs on Africa/Johannesburg time, so opening hours, bookings and your morning summary follow Durban’s clock, and your plan is billed in US dollars. Callers who speak Hindi are answered in their own language — it detects it automatically (Growth and above).
Holidays: South Africa’s public holidays include Human Rights Day (21 March), Freedom Day (27 April), Heritage Day (24 September) and the Day of Reconciliation (16 December); a holiday that falls on a Sunday moves to the Monday. Set your own closures and it tells callers you’re shut rather than booking them in.
Ready-made for Durban trades
Start from a setup written for your line of work — its departments, and the things it must never say — then change what you like.
Manufacturing & Factories
Production stoppages escalated in seconds, orders and goods-in handled without a human.
Engineering Consultancies
Technical enquiries triaged, site issues escalated, tenders never missed.
Logistics & Transport
Drivers, deliveries and customers, all triaged before anyone picks up.
Garages & Automotive
MOTs and services booked, breakdowns escalated, no diagnosis over the phone.
What it does on every call
Takes phone orders — even for things not on the menu
Takes takeaway, shop and repeat-prescription orders on the call; anything not on your list is noted as a special request for you to confirm.
Learn more →You choose what it says when it doesn’t know
Carry on honestly, promise a callback, take a message, or transfer — your choice, in your words.
Learn more →Auto-trainer: learns your business from your website
Reads your site into knowledge categories, facts and menu drafts for you to approve — and re-checks it weekly on Growth and above.
Learn more →Pricing for Durban businesses
In US dollars. Start with a 7-day free trial — 30 minutes of answering, no card. No setup fee, no contract, cancel any time.
Starter
US$24.99/mo
250 minutes included
Growth
US$49.99/mo
600 minutes included
Professional
US$99.99/mo
1400 minutes included
Annual billing is 10 months for 12. Full pricing
Questions from Durban
Will my Durban customers still ring my 031 number?
Yes. You forward calls from your existing 031 number to your Silux Voice number — every call, or only when you are busy or don’t answer — so customers in Durban keep ringing the number they already know. Nothing has to be ported. If you would rather have a new number, we allocate you a local South Africa number.
What does it cost a Durban business, in US dollars?
From US$24.99 a month (Starter, 250 minutes); Growth is US$49.99 and Professional US$99.99. Try it free for 7 days first — no card.
Does it speak Hindi?
Yes. It detects the caller’s language from the first thing they say and answers in it — Hindi and English are all supported, among 23+ languages, on Growth and above. You write your knowledge base once; it answers in whichever language the caller uses.
Is there a ready-made setup for my kind of Durban business?
Any business that takes calls. There are ready-made setups for Manufacturing & Factories, Engineering Consultancies, Logistics & Transport, Garages & Automotive and more, each with the departments and rules that trade needs.
What should I know about Durban?
Durban is one of Africa’s busiest ports. Your receptionist can be told about local landmarks, parking and directions in its knowledge base, so it gives callers the same answer your team would.
Will it know when my Durban business is closed?
You set your opening hours and holiday closures, and it answers accordingly on Africa/Johannesburg time. South Africa’s public holidays include Human Rights Day (21 March), Freedom Day (27 April), Heritage Day (24 September) and the Day of Reconciliation (16 December); a holiday that falls on a Sunday moves to the Monday.
Is Silux Voice based in Durban?
No — Silux Voice has no local offices. It is set up online in minutes with a guided planner, you test it in a chat before going live, and it answers for Durban businesses the same way it does everywhere.
Near Durban
Hear it answer your 031 line
Set it up in minutes, test it in a chat, then forward your number when you’re happy.