Growing businesses
Absence lines that never engage, safeguarding escalated instantly.
Worth knowing: Any safeguarding language routes to a person immediately and is never handled by the AI.
One number. 3 departments behind it, each answered by an AI that reads only that department’s knowledge.
Reporting a child absent or late.
Handles: absent, off, ill, sick, late, appointment
Rules it follows
Take the child's name, class and reason. Never discuss attendance history. Anything suggesting a safeguarding concern goes to a person immediately and is not recorded as a routine absence.
Treated as urgent: hurt, hospital, police, social services, missing, not safe, harm
Places, tours, applications.
Handles: place, admission, apply, tour, waiting list, catchment
Rules it follows
Never say whether a place will be offered. Give published dates and criteria only.
Messages for staff, trips, payments, uniform.
Handles: message, teacher, trip, payment, uniform, lunch
Rules it follows
Never put a caller through to a classroom. Never confirm which staff member teaches a child to an unverified caller.
It rings each of that department’s numbers in order — the desk, then the mobile, then whoever’s on call. If nobody answers, it comes back on the line and says so, rather than leaving your customer holding or dropping them into voicemail. It takes their details, and you get told: a text and a WhatsApp message if it sounded urgent, an email if it didn’t.
Your caller is never told a ticket was opened. They’re told a person will ring them back — because that’s what they actually want to hear.
Rename or add departments
Every setup is a starting point. Add the ones you have and remove the ones you don’t.
Write your own rules
The rules above are ours. Replace any of them with what you’d actually tell a new receptionist.
Your extensions, in order
Desk, mobile, on-call — it tries each one before it gives up.
Your own voice
Give each department its own voice and greeting, or clone yours.
Your hours and holidays
Per department and per site, including bank holidays and shutdowns.
Your languages
Each department can answer in its own, and route to whoever speaks it.
Set your departments up in about fifteen minutes and ring it yourself.