Growing businesses

An AI receptionist that understands gp & medical practice.

Clinical urgency recognised, identity verified, and never a word of medical advice.

Worth knowing: Handles no clinical decision-making. Every department gates on identity before any patient detail is discussed.

Set this up freeHow departments work

What your callers hear

One number. 5 departments behind it, each answered by an AI that reads only that department’s knowledge.

Press 1 — Urgent & Same Day

Verifies identity first

Same-day appointments and anything that can't wait.

Handles: urgent, same day, emergency, pain, chest, breathing, bleeding, today

Rules it follows

Never give medical advice, never triage, never suggest a diagnosis and never comment on medication. Anything involving chest pain, breathing difficulty, severe bleeding, stroke symptoms or a child under one goes to a person immediately and the caller is told to ring 999 if it is an emergency.

Treated as urgent: chest pain, can't breathe, breathing, bleeding, collapsed, unconscious, stroke, baby

Press 2 — Appointments

Verifies identity first

Booking, changing and cancelling routine appointments.

Handles: appointment, book, cancel, reschedule, doctor, nurse

Rules it follows

Verify identity before discussing any booking. Never disclose which clinician a patient is seeing, or why, to anyone unverified.

Press 3 — Prescriptions

Verifies identity first

Repeat prescriptions and pharmacy queries.

Handles: prescription, repeat, medication, pharmacy, tablets

Rules it follows

Take the request only. Never confirm, alter, advise on or discuss any medication. Never say whether a prescription will be approved.

Press 4 — Test Results

Verifies identity first

Chasing results and letters.

Handles: results, blood test, scan, letter, referral

Rules it follows

Never read out a result, never characterise one, and never say whether it is good or bad. Confirm only whether a result has arrived, after verifying identity.

Press 5 — Reception

Opening hours, directions, complaints and anything else.

Handles: hours, open, address, directions, parking, complaint, speak to, general

Rules it follows

Listen to a complaint fully before responding. Never argue, never defend, and never promise compensation — take the details and pass it to a person. Give directions and opening hours only from what has been provided.

Treated as urgent: complaint, furious, unacceptable, ombudsman, solicitor, review, trading standards

And when it can’t finish the job?

It rings each of that department’s numbers in order — the desk, then the mobile, then whoever’s on call. If nobody answers, it comes back on the line and says so, rather than leaving your customer holding or dropping them into voicemail. It takes their details, and you get told: a text and a WhatsApp message if it sounded urgent, an email if it didn’t.

Your caller is never told a ticket was opened. They’re told a person will ring them back — because that’s what they actually want to hear.

Make it yours

Rename or add departments

Every setup is a starting point. Add the ones you have and remove the ones you don’t.

Write your own rules

The rules above are ours. Replace any of them with what you’d actually tell a new receptionist.

Your extensions, in order

Desk, mobile, on-call — it tries each one before it gives up.

Your own voice

Give each department its own voice and greeting, or clone yours.

Your hours and holidays

Per department and per site, including bank holidays and shutdowns.

Your languages

Each department can answer in its own, and route to whoever speaks it.

Also in healthcare

Dental Practice

Dental pain heard first, plans explained, and no clinical advice given.

Veterinary Practice

Animal emergencies first, no clinical advice, owners kept calm.

Care & Home Support

Families reassured, safeguarding escalated instantly, enquiries captured with care.

Hear it answer your phone

Set your departments up in about fifteen minutes and ring it yourself.

Start freeAll 23 industries