Sole traders and small teams

An AI receptionist that understands plumbing & heating.

Emergencies answered first, quotes captured properly, and no job booked for a day you're shut.

Set this up freeHow departments work

What your callers hear

One number. 4 departments behind it, each answered by an AI that reads only that department’s knowledge.

Press 1 — Emergency

Leaks, floods, no heating, no hot water, suspected gas.

Handles: leak, flood, burst, no heating, no hot water, gas, emergency, water everywhere

Rules it follows

Treat suspected gas as an immediate emergency: tell the caller to leave the property and ring the national gas emergency line, then get a person on the call. Never talk anybody through a gas repair. For leaks, ask where the stopcock is and whether it has been turned off. Get the address before anything else.

Treated as urgent: gas, smell gas, flood, flooding, burst, no heating, no hot water, water everywhere

Press 2 — New Work & Quotes

Quotes, new installations, servicing and booking work in.

Handles: quote, price, boiler, install, service, bathroom, radiator, how much

Rules it follows

Quote only prices that appear in approved pricing. Never estimate a repair cost without seeing the job — say an engineer will confirm on site. Always ask the property type and the age of the boiler.

Press 3 — Accounts & Billing

Verifies identity first

Invoices, payments, statements, refunds and account queries.

Handles: invoice, bill, payment, refund, statement, owe, direct debit, vat

Rules it follows

Verify the caller before discussing any account detail. Never read out card numbers or full bank details. Never agree a refund, credit, discount or payment plan — always pass those to a person. If the caller disputes a charge, take the details and escalate rather than defending the charge.

Treated as urgent: court, bailiff, legal action, cut off, disconnected, final notice, threatening

Press 4 — General Enquiries

Opening hours, directions, complaints and anything else.

Handles: hours, open, address, directions, parking, complaint, speak to, general

Rules it follows

Listen to a complaint fully before responding. Never argue, never defend, and never promise compensation — take the details and pass it to a person. Give directions and opening hours only from what has been provided.

Treated as urgent: complaint, furious, unacceptable, ombudsman, solicitor, review, trading standards

And when it can’t finish the job?

It rings each of that department’s numbers in order — the desk, then the mobile, then whoever’s on call. If nobody answers, it comes back on the line and says so, rather than leaving your customer holding or dropping them into voicemail. It takes their details, and you get told: a text and a WhatsApp message if it sounded urgent, an email if it didn’t.

Your caller is never told a ticket was opened. They’re told a person will ring them back — because that’s what they actually want to hear.

Make it yours

Rename or add departments

Every setup is a starting point. Add the ones you have and remove the ones you don’t.

Write your own rules

The rules above are ours. Replace any of them with what you’d actually tell a new receptionist.

Your extensions, in order

Desk, mobile, on-call — it tries each one before it gives up.

Your own voice

Give each department its own voice and greeting, or clone yours.

Your hours and holidays

Per department and per site, including bank holidays and shutdowns.

Your languages

Each department can answer in its own, and route to whoever speaks it.

Also in trades & home services

Electrical Contractors

Safety calls escalated immediately, everything else booked in.

Roofing & Building

Storm damage triaged, surveys booked, quotes never guessed at.

Hear it answer your phone

Set your departments up in about fifteen minutes and ring it yourself.

Start freeAll 23 industries