Tyne and Wear · 0191
AI receptionist for businesses in Newcastle upon Tyne
Every call to your Newcastle upon Tyne business answered, day or night, on the 0191 number your customers already use. It books appointments into your real calendar, takes orders and messages, and tells you what happened — from £24.99 a month, with a 14-day free trial and no card.
Local note: Newcastle shares 0191 across Tyneside, Wearside and Durham.
Newcastle upon Tyne at a glance
- County
- Tyne and Wear
- Region
- North East
- Country
- England, United Kingdom
- Dialling code
- 0191
- Time zone
- Europe/London
- Billed in
- Pounds sterling (£)
- City status
- Yes
Keep your 0191 number
Nothing to port. Set your existing 0191 line to forward to your Silux Voice number — every call, or only when you’re busy or don’t pick up — and callers in Newcastle upon Tyne keep dialling the number on your van, sign or website. Prefer a fresh number? Silux Call, our phone service, allocates one for you.
Also on 0191: Gateshead, Sunderland, Durham
The copper switch-off and your 0191 line
BT and Openreach are retiring the old copper phone network (PSTN), moving UK landlines to digital, with the switch-off due to complete by January 2027. If your Newcastle upon Tyne business still has a traditional landline or ISDN, you will need to move — and it is a good moment to put a receptionist on the number at the same time. You keep your 0191 number either way.
What the switch-off means for your business →Holidays: England has eight bank holidays a year, including Easter Monday and the late-May and August bank holidays. Set your own closures and it tells callers you’re shut rather than booking them in.
Ready-made for Newcastle upon Tyne trades
Start from a setup written for your line of work — its departments, and the things it must never say — then change what you like.
Solicitors & Legal
Conflict-safe intake, no legal advice, deadlines never missed.
IT Support & Managed Services
Outages triaged by severity, tickets raised without the caller hearing the word.
Restaurants & Hospitality
Bookings taken at the busiest moment, allergies handled carefully.
Schools & Education
Absence lines that never engage, safeguarding escalated instantly.
Recruitment & Staffing
Candidates and clients separated instantly, shifts filled faster.
What it does on every call
You choose what it says when it doesn’t know
Carry on honestly, promise a callback, take a message, or transfer — your choice, in your words.
Learn more →Checks your real calendar while the caller is on the line
Reads your Google or Outlook calendar live before offering a time, re-checks at the moment of booking, and writes the booking back.
Learn more →Auto-trainer: learns your business from your website
Reads your site into knowledge categories, facts and menu drafts for you to approve — and re-checks it weekly on Growth and above.
Learn more →Pricing for Newcastle upon Tyne businesses
In pounds. Start with a 14-day free trial — 30 minutes of answering, no card. No setup fee, no contract, cancel any time.
Starter
£24.99/mo
250 minutes included
Growth
£49.99/mo
600 minutes included
Professional
£99.99/mo
1400 minutes included
Annual billing is 10 months for 12. Full pricing
Questions from Newcastle upon Tyne
Can I keep my 0191 number?
Yes. You forward calls from your existing 0191 number to your Silux Voice number — every call, or only when you are busy or don’t answer — so customers in Newcastle upon Tyne keep ringing the number they already know. Nothing has to be ported. If you would rather have a new number, Silux Call, our phone service, allocates one for you.
Which Newcastle upon Tyne businesses is it set up for?
Any business that takes calls. There are ready-made setups for Solicitors & Legal, IT Support & Managed Services, Restaurants & Hospitality, Schools & Education, Recruitment & Staffing and more, each with the departments and rules that trade needs.
Does it follow Newcastle upon Tyne opening hours and bank holidays?
You set your opening hours and holiday closures, and it answers accordingly on Europe/London time. England has eight bank holidays a year, including Easter Monday and the late-May and August bank holidays.
Does the PSTN switch-off affect my Newcastle upon Tyne business?
If you still have a copper landline or ISDN, yes — the UK switch-off is due to complete by January 2027. Your 0191 number moves with you to a digital line, and can forward to your receptionist from day one.
Do you have an office in Newcastle upon Tyne?
No — Silux Voice has no local offices. It is set up online in minutes with a guided planner, you test it in a chat before going live, and it answers for Newcastle upon Tyne businesses the same way it does everywhere.
Anything particular about Newcastle upon Tyne?
Newcastle shares 0191 across Tyneside, Wearside and Durham. Your receptionist can be told about local landmarks, parking and directions in its knowledge base, so it gives callers the same answer your team would.
How much does it cost for a business in Newcastle upon Tyne?
From £24.99 a month (Starter, 250 minutes); Growth is £49.99 and Professional £99.99. Try it free for 14 days first — no card.
Near Newcastle upon Tyne
Hear it answer your 0191 line
Set it up in minutes, test it in a chat, then forward your number when you’re happy.