Mid and East Antrim · 028 25
AI receptionist for businesses in Ballymena
Every call to your Ballymena business answered, day or night, on the 028 25 number your customers already use. It books appointments into your real calendar, takes orders and messages, and tells you what happened — from £24.99 a month, with a 14-day free trial and no card.
Local note: Local Ballymena numbers start 028 25.
Ballymena at a glance
- Council area
- Mid and East Antrim
- Region
- North and West
- Country
- Northern Ireland, United Kingdom
- Dialling code
- 028 (local numbers 028 25xx xxxx)
- Time zone
- Europe/London
- Billed in
- Pounds sterling (£)
Keep your 028 25 number
Nothing to port. Set your existing 028 25 line to forward to your Silux Voice number — every call, or only when you’re busy or don’t pick up — and callers in Ballymena keep dialling the number on your van, sign or website. Prefer a fresh number? Silux Call, our phone service, allocates one for you.
Also on 028: Belfast (028 90), Newtownabbey (028 90), Lisburn (028 92), Bangor (028 91), Coleraine (028 70), Derry~Londonderry (028 71), Omagh (028 82), Enniskillen (028 66), Armagh (028 37), Portadown (028 38), Newry (028 30)
The copper switch-off and your 028 25 line
BT and Openreach are retiring the old copper phone network (PSTN), moving UK landlines to digital, with the switch-off due to complete by January 2027. If your Ballymena business still has a traditional landline or ISDN, you will need to move — and it is a good moment to put a receptionist on the number at the same time. You keep your 028 number either way.
What the switch-off means for your business →Holidays: Northern Ireland adds St Patrick’s Day (17 March) and the Battle of the Boyne holiday (12 July) to the UK bank holidays. Set your own closures and it tells callers you’re shut rather than booking them in.
Ready-made for Ballymena trades
Start from a setup written for your line of work — its departments, and the things it must never say — then change what you like.
Manufacturing & Factories
Production stoppages escalated in seconds, orders and goods-in handled without a human.
Garages & Automotive
MOTs and services booked, breakdowns escalated, no diagnosis over the phone.
Veterinary Practice
Animal emergencies first, no clinical advice, owners kept calm.
Plumbing & Heating
Emergencies answered first, quotes captured properly, and no job booked for a day you're shut.
What it does on every call
Takes phone orders — even for things not on the menu
Takes takeaway, shop and repeat-prescription orders on the call; anything not on your list is noted as a special request for you to confirm.
Learn more →You choose what it says when it doesn’t know
Carry on honestly, promise a callback, take a message, or transfer — your choice, in your words.
Learn more →Bookings & reminders that look after every appointment
Books on the call, texts a confirmation with the customer’s own change-or-cancel link, reminds them, and its Open slot notifier offers cancelled slots to people waiting for one.
Learn more →Pricing for Ballymena businesses
In pounds. Start with a 14-day free trial — 30 minutes of answering, no card. No setup fee, no contract, cancel any time.
Starter
£24.99/mo
250 minutes included
Growth
£49.99/mo
600 minutes included
Professional
£99.99/mo
1400 minutes included
Annual billing is 10 months for 12. Full pricing
Questions from Ballymena
Can I keep my 028 25 number?
Yes. You forward calls from your existing 028 25 number to your Silux Voice number — every call, or only when you are busy or don’t answer — so customers in Ballymena keep ringing the number they already know. Nothing has to be ported. If you would rather have a new number, Silux Call, our phone service, allocates one for you.
Do you have an office in Ballymena?
No — Silux Voice has no local offices. It is set up online in minutes with a guided planner, you test it in a chat before going live, and it answers for Ballymena businesses the same way it does everywhere.
Does the PSTN switch-off affect my Ballymena business?
If you still have a copper landline or ISDN, yes — the UK switch-off is due to complete by January 2027. Your 028 number moves with you to a digital line, and can forward to your receptionist from day one.
Is there a ready-made setup for my kind of Ballymena business?
Any business that takes calls. There are ready-made setups for Manufacturing & Factories, Garages & Automotive, Veterinary Practice, Plumbing & Heating and more, each with the departments and rules that trade needs.
Does it follow Ballymena opening hours and bank holidays?
You set your opening hours and holiday closures, and it answers accordingly on Europe/London time. Northern Ireland adds St Patrick’s Day (17 March) and the Battle of the Boyne holiday (12 July) to the UK bank holidays.
How much does it cost for a business in Ballymena?
From £24.99 a month (Starter, 250 minutes); Growth is £49.99 and Professional £99.99. Try it free for 14 days first — no card.
What should I know about Ballymena?
Local Ballymena numbers start 028 25. Your receptionist can be told about local landmarks, parking and directions in its knowledge base, so it gives callers the same answer your team would.
Near Ballymena
Hear it answer your 028 25 line
Set it up in minutes, test it in a chat, then forward your number when you’re happy.