Integrations · CRM
Pipedrive + your AI receptionist
After every call, finds or creates the caller as a Person, adds the call summary as a note, and puts new enquiries in your Leads Inbox.
Type
CRM
Status
Available
Suits
Any business
What happens on a call
When the call ends, the caller is matched in your CRM by phone number (or email), or added as a new contact, and a note is written against them: who called, when, what they wanted, what was agreed, and the conversation itself. It happens in the background after the call, never while the caller is waiting, and each call is written once — even if the phone line reports it twice. You can press “Send a test call” in Apps & Connections to see exactly what lands.
Setting it up
- 1In Pipedrive, copy your personal API token (Personal preferences → API).
- 2In your dashboard open Apps & Connections → Pipedrive and paste the API token.
- 3Choose whether new callers also go into your Leads Inbox, then press “Send a test call”.
Built to the vendor’s published API. Connect & test checks it works with your own account before any caller relies on it.
Good to know
- Notes and leads are created as the Pipedrive user who connected.
- If you change your Pipedrive API token later, paste the new one in — the old one stops working straight away.
If something goes wrong
A connection never breaks a call: Pipedrive is written to after the call has ended, in the background. If Pipedrive can’t be reached, the call is still in your dashboard and your usual email or text summary, and the failure is shown on the Pipedrive card in Apps & Connections. Keys and sign-ins you give us are encrypted and never shown back.
Questions people ask
What does the Pipedrive connection do?
After every call, finds or creates the caller as a Person, adds the call summary as a note, and puts new enquiries in your Leads Inbox.
How do I connect Pipedrive?
In Pipedrive, copy your personal API token (Personal preferences → API). In your dashboard open Apps & Connections → Pipedrive and paste the API token. Choose whether new callers also go into your Leads Inbox, then press “Send a test call”.
Is there anything Pipedrive can’t do?
Notes and leads are created as the Pipedrive user who connected. If you change your Pipedrive API token later, paste the new one in — the old one stops working straight away.
Who is Pipedrive with Silux Voice best for?
Any business. After every call the caller is found (or added) as a contact and the call is logged against them, where your team already works.
Try it with your own Pipedrive
Start the 14-day free trial — no card — connect Pipedrive, and ring your own number.
Related
Every industry setup
23 ready-made setups, each a starting point you can change.
All integrations
Every calendar, booking system, till, CRM, job-management tool and helpdesk we connect to.
Salesforce
Creates the lead or case from each call.
HubSpot
After every call, finds the caller in HubSpot by phone or email (or creates the contact) and logs the call summary as a note on their timeline; can open a deal for new callers.
Zoho CRM
After every call, matches the caller to a Contact or Lead by phone (or creates a Lead) and adds the call summary as a note — in whichever Zoho data centre you use.