Integrations · Field service & job management
ServiceTitan + your AI receptionist
Every call lands in ServiceTitan as a Booking — caller, number, what they need and how urgent — ready for your CSRs to turn into a job.
Type
Field service & job management
Status
Available
Suits
Plumbers, HVAC, Electricians
What happens on a call
When the call ends, the caller is matched to an existing customer by phone number or added as a new one, and their enquiry — what they need, the address they gave, how urgent it is, and the conversation — lands as a request, lead or booking for your office to quote, schedule or dispatch. It runs after the call, never while the caller is waiting, and each call is filed once.
Setting it up
- 1You need a ServiceTitan Developer Portal app key (ServiceTitan only admits approved apps). Then in ServiceTitan add a Booking Provider Tag called “Silux Voice” (Settings → Integrations → Booking Provider Tags).
- 2In Settings → Integrations → API Application Access, connect the app and select that tag.
- 3Paste the Tenant ID, Client ID and Client Secret into Apps & Connections → ServiceTitan, choose the tag and press “Send a test call”.
Built to the vendor’s published API. Connect & test checks it works with your own account before any caller relies on it.
Good to know
- Calls arrive as Bookings in Calls → Bookings, not as Jobs: job type, business unit and location need a CSR’s judgement.
- ServiceTitan only admits approved apps, so the connection needs a ServiceTitan Developer Portal app key enabled for your tenant.
If something goes wrong
A connection never breaks a call: ServiceTitan is written to after the call has ended, in the background. If ServiceTitan can’t be reached, the call is still in your dashboard and your usual email or text summary, and the failure is shown on the ServiceTitan card in Apps & Connections. Keys and sign-ins you give us are encrypted and never shown back.
Questions people ask
What does the ServiceTitan connection do?
Every call lands in ServiceTitan as a Booking — caller, number, what they need and how urgent — ready for your CSRs to turn into a job.
How do I connect ServiceTitan?
You need a ServiceTitan Developer Portal app key (ServiceTitan only admits approved apps). Then in ServiceTitan add a Booking Provider Tag called “Silux Voice” (Settings → Integrations → Booking Provider Tags). In Settings → Integrations → API Application Access, connect the app and select that tag. Paste the Tenant ID, Client ID and Client Secret into Apps & Connections → ServiceTitan, choose the tag and press “Send a test call”.
Is there anything ServiceTitan can’t do?
Calls arrive as Bookings in Calls → Bookings, not as Jobs: job type, business unit and location need a CSR’s judgement. ServiceTitan only admits approved apps, so the connection needs a ServiceTitan Developer Portal app key enabled for your tenant.
Who is ServiceTitan with Silux Voice best for?
Plumbers, HVAC, Electricians. Every enquiry lands in your job-management software as a request, lead or booking, on the right customer — ready to quote or dispatch.
Try it with your own ServiceTitan
Start the 14-day free trial — no card — connect ServiceTitan, and ring your own number.
Related
Every industry setup
23 ready-made setups, each a starting point you can change.
All integrations
Every calendar, booking system, till, CRM, job-management tool and helpdesk we connect to.
Housecall Pro
Every call lands in Housecall Pro as a Lead, on the existing customer when the number is recognised or on a new customer when it isn’t.
Jobber
Every call lands in Jobber as a Request on the right client (or a new client), with the call summary attached as a note — ready to quote or schedule.