Silux Voice customer service for ecommerce — order status, returns, exchanges in 30 seconds.
Shopify / WooCommerce stores get 5-10% phone-call return rates from order-status questions. Each one is 4-6 minutes for an agent.
The pain we hear
- ⚠Order-status calls swamp the support queue
- ⚠Returns + exchanges require lookup across 3 systems
- ⚠After-hours and weekend coverage = expensive overflow vendor
What Silux Voice does for ecommerce
- ✓Receptionist looks up order status from Shopify / WooCommerce / BigCommerce in real time
- ✓Issues return labels via webhook
- ✓Refunds taken by phone directly, no agent touch (PCI-safe)
- ✓Escalates to human only when its confidence drops below threshold
Per-customer cost ledger so you can see exactly what each call cost vs. a human agent.
Compare us to other voice platforms
Silux Voice vs Vapi.ai
Developer-first voice AI infrastructure (US-centric, cloud-only).
Silux Voice vs Bland.ai
AI phone calls API (US, cloud-only, outbound-heavy).
Silux Voice vs Synthflow
No-code AI voice agent builder.
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