Silux Voice customer service for ecommerce — order status, returns, exchanges in 30 seconds.
Order-status and returns questions tie up the phone, and each one takes an agent several minutes.
The pain we hear
- ⚠Order-status calls swamp the support queue
- ⚠Returns + exchanges require lookup across 3 systems
- ⚠After-hours and weekend coverage = expensive overflow vendor
What Silux Voice does for ecommerce
- ✓Answers delivery, returns and product questions from what you have told it
- ✓Takes the order number and the question, and sends it to your team through email or a webhook
- ✓Takes shop orders on the phone against your typed product list
- ✓Passes the caller to a person, or takes a message, when it cannot help
Per-customer cost ledger so you can see exactly what each call cost vs. a human agent.
Compare us to other voice platforms
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